:”( Help! 500 GB Seagate External Hard drive won’t light up/get detected..?

*Long post*

..but I hear and feel a faint spinning noise coming from the inside when I connect the external harddrive’s USB to the PC. Then after 5 seconds, it fades out again. There’s no response from the computer. This is the make and model I’m talking about: http://www.theupgradeplace.com/image…ntGoSILVER.jpg

Additional details:

-This external harddrive is FAT32, so it’s recognizeable on Windows and Macs. It was working fine a few weeks ago, then it wasn’t put to use and now it won’t start.

-There has been no physical damage–have never once dropped it. I also see no physical damage on the outside.

-I have tried many USB slots on PC/Mac machines (computers that I have used my external harddrive on in the past) and no machine will respond.

-The USB cable isn’t the problem–I swapped it with a similar 500 GB, FAT 32, Seagate external harddrive USB cable and there was still no response. Also, I tried the original USB cable on this other Seagate external and it booted fine (spinning noise, lights up, Autoplay from Windows).

-I also first connected one end of the USB to the PC, and then plugged the external harddrive into the other end of the USB, but I get the same “response” (hearing and feeling a faint spinning noise, but no response from the external or the computer)

-According to the S/N and P/N on the back of the device, I still have Seagate warranty.

-Don’t know if this will help, but it was partitioned into 4 drives, much like the other working Seagate 500gb external harddrive that I tested.. but that has never been a problem. I have given it enough time to get detected and I’m convinced that’s the least of my concerns.

This is the first time this has happened to me. What I’m more worried about is :

-Can I get my data back? It was close to 500 GB and all my college stuff is on there :”(

-Could this just be a logicboard/case problem, or is something wrong with the internal disc? How can I fix either, and is it going to be expensive?

-Or is Seagate going to get my data back for me if I ship it to them? Will I also get a new “case”/device, or is this one just going to be fixed with the data still on it.

That’s all while I cry in a corner and wait for any replies and suggestions (which is greatly appreciated). Thanks in advance!

**

A rough quote from Seagate says 1200 to 1600$ . Now the real question is ..

Should I try making it a slave drive and connect it to my desktop computer in the hopes of getting my files back and if I’m unsuccessful, sending it to professional data recovery services (and which ones would yourecommend ’cause Seagate is almost a ripoff)? The warranty doesn’t mean a thing since Seagate’s warranty does not cover data recovery. If I try to take my friend’s help/do it myself, it ‘s taking a risk but I’m not replacing the disc…just making it a slave drive.

Or should I send it in to the professional services and not attempt anything on my own?

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This entry was posted on Sunday, January 2nd, 2011 at 1:26 pm and is filed under Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “:”( Help! 500 GB Seagate External Hard drive won’t light up/get detected..?”

  1. Darrell L Says:

    1. don’t be dumb and get a raid 1 next time.
    2. just take it out and put it in a computer, the PSU of the external may just be going back. the hdd may work, or may continue to to work on and off, long enough to take your crap off it. Don’t you have any nerd friends?

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